Cancellation and Refund Policy

Last updated: September 12, 2026

Cancellation

• You may cancel your subscription at any time from the Billing section of your dashboard.
• Upon cancellation, your current plan remains active until the end of the current billing period.
• After the billing period ends, your account will be downgraded to the free/starter plan with limited features.
• Your data (contacts, conversations, campaigns) will be retained for 30 days after cancellation. After 30 days, data may be permanently deleted.

Refund policy

• Within 7 days of purchase: If you are not satisfied with the Service, you may request a full refund within 7 days of your first payment. This applies to first-time purchases only.
• After 7 days: No refunds will be issued for the current billing period. You may cancel to prevent future charges.
• Renewal payments: Refund requests for renewal payments must be made within 48 hours of the charge. After 48 hours, no refund will be issued.
• Account suspension: If your account is suspended due to violation of our Terms and Conditions or WhatsApp's policies, no refund will be issued.

How to request a refund

Send an email to heltogtechnologies@gmail.com with:

• Your registered email address
• Company name
• Reason for refund
• Payment reference / transaction ID

Refunds will be processed within 5–7 business days to the original payment method.

Plan changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately (with prorated charges). Downgrades take effect at the start of the next billing cycle.

Contact

For cancellation or refund requests: heltogtechnologies@gmail.com